- Free Standard Delivery for orders over £10 is available for orders placed before 2pm Mon-Fri
- Free Next Business Day Delivery for orders over £100 is available for orders placed before 2pm Mon-Fri
- Once your order has been dispatched you will receive an invoice email with the courier details and a tracking reference
- Alternatively go to My Account, click on your Order History, click on the track icon to link through to the carrier website and the tracking details for your delivery
Over £10 up to £100
Free Standard Delivery (2-3 days)
Next Business Day (mon-fri) usually before 6pm
Next Day Delivery Before 12
When placing an order before 2pm Mon-Thurs using Next Business Day Delivery your order should reach you during the next business day (Mon-Fri). Next Business Day delivery will usually get to you on the next business day by 6pm and our Pre-12 delivery usually gets to you on the next business day by 12pm.
Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available and delivery can take several days. Saturday delivery is not available for remote areas.
Orders selected for Saturday delivery and placed by 2pm Friday will be delivered the following day before 6pm.
On the rare occasions items maybe out of stock when you order, as soon as they come back into stock we will despatch them immediately. The website indicates expected dates in these circumstances.
We want to ensure that your order is delivered quickly and safely so we have given careful consideration to the carriers we use to fulfil them. Our chosen partners are UK Mail & Royal Mail.
What happens if I’m not in when you deliver?
If you, or the intended recipient, are not available, you will need to contact us to rearrange the delivery
What if my parcel is damaged?
In the unfortunate situation that your items are delivered damaged please call us on 01244 375029 with your order number ready and we’ll be happy to discuss your options.
How do I track my Order?
Go to My account, click on Order history from the right hand menu and your order status will be shown. To track a parcel once it has been despatched, select the order from the Order history page to display a copy of the order invoice. The parcel carrier allocated to your delivery will be shown on the right hand side of the invoice next to the lorry icon. Click on the icon or the parcel carrier name to link through to their website and the tracking details for your delivery.